Redesigning Recurring Client Work Around AI.

Representative leadership experience prior to Crestpoint Advisors

The Challenge

A recurring employment-related legal workflow for a major corporate client required substantial associate time. The opportunity was not simply to introduce AI. It was to rethink how the work could be performed more efficiently while preserving appropriate attorney review.

The Work

Experience included:

  • Reviewing competing technology approaches
  • Understanding the legal workflow
  • Evaluating fit
  • Selecting an appropriate platform approach
  • Developing a custom workflow
  • Coordinating testing
  • Gathering attorney feedback
  • Refining the solution

The Result

The workflow reduced typical associate effort from approximately six hours to approximately two hours for the targeted task and helped support a more efficient service-delivery model.

The Lesson

Client-facing Legal AI can be most powerful when it begins with a recurring delivery problem rather than a desire to showcase technology.

Related

Representative experience described on this site includes work performed by Crestpoint leadership in prior professional roles and is provided to illustrate relevant experience. It should not be interpreted as work performed on behalf of Crestpoint Advisors unless specifically stated.

The Best AI Workflows Start With Client Delivery Problems.

Crestpoint can help identify where AI-enabled workflows can improve recurring legal work.